Customer Services Officer
HAVI Logistics (Thailand) Co.,LtdTransportation/Logistic
03/01/2025
Full Time
1 - 2 Year
Samutprakarn
Bachelor's Degree
18,000 - 25,000 baht/month
- Proceed store orders (regular or special order transactions) as per set parameters.
- Inform stores for any non-fulfillment of orders (e.g. precut items, product substitution, etc.) and deviation on delivery requirements.
- Review OSND (over, short and damage) accounting proof list. Communicate appropriate actions to be taken to the affected store (e.g. special delivery, credit, re-order, etc.)
- Coordinate with the order fulfillment teams (Inventory Control, Center and Transport teams) to effectively serve the store orders.
- Attend to customer’s inquiries and complaints. Calls/checks and advice stores on issues / problems that may affect operations, e.g. stock recovery
- As per superior directive, shall visit stores as part of customer relations. Conduct surveys and solicit areas for improvement.
- Communicative to customer for order in advance to support holiday / festive seasons backup.
- Ensure the customers are satisfied with the services.
- Perform other assignments assigned by superiors.
- Bachelor degree in Business Administration or any related field
- Computer knowledge & skills: Microsoft Office programs.
- 1-2 years of customer service experience
- Experience in handling customer issues
- Language : Basic & Advance English
- Excellent communication skills and customer focus.
- Able to work under pressure and limit timeline
- Positive, optimistic, patient, persistent
- Female Only
- Free shuttle bus (บริการรถรับส่งพนักงาน)
- Life insurance (ประกันชีวิต)
- Provident Fund
- Staff training and development
- Overtime
- Social security
- Health insurance
- Accident Insurance
- Employee's uniform
- Performance/results-based bonus
- Annual bonus
HAVI Logistics (Thailand) Co.,LtdHAVI is a privately held global company that innovates, optimizes and drives the supply chains and marketing promotions of many of the best-known brands in the world. When you work at HAVI, you have a chance to make your mark – to be a part of work that drives value, bring a smile and keeps everyday life moving forward. Which means it’s not the size of our global footprint, but rather your personal fingerprint, that has the power to make a real difference for our customers and touch the lives of people both at home and around the world.
Our distribution center is located at Bangkok Free Trade Zone (Bangna-Trad Road, KM 23), we are looking for the qualified persons to fill the important positions of:
Our distribution center is located at Bangkok Free Trade Zone (Bangna-Trad Road, KM 23), we are looking for the qualified persons to fill the important positions of:
Location989 Moo 15, Bangkok Free Trade Zone (General Zone), Bangsaothong, Samutprakarn 10570
Contact personparichat.bo@havi.co.th, sarinya.d@havi.co.th
Telephone0-2705-9305 Fax 0-2315-3649
Website
